Implementing and Supporting Microsoft Windows XP

 

Course 2272: Five days; Instructor-led

 

Introduction                                                      

The purpose of this course is to address the implementation and desktop support needs of customers that are planning to deploy and support Microsoft Windows® XP Professional in a variety of stand-alone and network operating system environments. It provides in-depth, hands-on training for Information Technology (IT) professionals responsible for the planning, implementation, management, and support of Windows XP Professional.

 

 Audience                                                         

 The target audience consists of IT support professionals who:

·          Are new to the Windows XP Professional product.

·          Provide Helpdesk support for Windows XP Professional desktops.

·          Provide support for the Microsoft Windows NT version 4.0 or Windows 2000 Server family of products, or support for a Microsoft Windows XP solution environment.

 

At Course Completion                                    

After completing this course, students will be able to:

§                     Install Windows XP Professional and upgrade to Windows XP Professional.

§                     Automate an installation of Windows XP Professional by using answer files and Uniqueness Database Files (UDFs), or by using the Microsoft Windows 2000 System Preparation Tool.

§                     Configure and manage hardware on a computer running Windows XP Professional.

§                     Manage disks.

§                     Configure and manage file systems.

§                     Troubleshoot the boot process and other system issues.

§                     Configure the desktop environment, and use profiles to control desktop customization.

§                     Configure and support Transmission Control Protocol/Internet Protocol (TCP/IP).

§                     Configure Windows XP Professional to operate on Windows networks.

§                     Support remote users.

§                     Configure Windows XP Professional for mobile computing.

§                     Monitor resources and performance. Microsoft Certified Professional Exams       

 This course will help the student prepare for the following Microsoft Certified Professional exam:

Exam 70-270, Installing, Configuring, and Administering Microsoft Windows XP Professional.

 

Prerequisites                                             

Before attending this course, students must have: