N7D360 Help Desk Basic Troubleshooting for IBM Lotus Domino 7
Description: |
This course introduces basic troubleshooting skills for second level help desk support representatives to help users resolve issues such as ensuring password security, recovering a user ID or password, managing a user’s mail file or a database, and managing Notes databases, replicating databases, and accessing the Web.
You will perform basic Help Desk troubleshooting tasks to resolve second-level support issues for users running IBM® Lotus Notes® 7.
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Category: |
Lotus Notes/ Lotus Domino
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Delivery Method: |
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Duration: |
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- use Help Desk troubleshooting resources.
- manage user workstations.
- identify server and database security issues.
- manage user database issues.
- troubleshoot mail routing and delivery.
- troubleshoot IBM® Lotus Notes® mail issues.
- troubleshoot replication.
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The target audience for this course is Lotus Notes 7 entry level help desk support representatives preparing to become second level support representatives.
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| Prerequisites: |
The prerequisites for this course include Lotus Notes help desk support entry level skills, knowledge, and experience;recommended completion of the following IBM Lotus Notes 7 course: Help Desk Support Fundamentals for IBM Lotus Domino 7.
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| Outline: |
Lesson 1: Introducing Help Desk Troubleshooting Resources
- Topic 1A: Using IBM® Lotus® Online Support Resources
- Topic 1B: Starting IBM® Lotus® Domino® Administrator
- Topic 1C: Investigating Basic IBM® Lotus® Domino® Administrator Tasks
Lesson 2: Managing the User's Workstation
- Topic 2A: Diagnosing Problems with Deploying Welcome Pages
- Topic 2B: Breaking Down the IBM® Lotus Notes® Client
- Topic 2C: Enabling Multiple Users to Share a Workstation
- Topic 2D: Recovering User IDs or Passwords
Lesson 3: Managing Server and Database Security Issues
- Topic 3A: Diagnosing Server Access Problems
- Topic 3B: Determining Users' Effective Access to a Database
Lesson 4: Managing User Database Issues
- Topic 4A: Refreshing or Replacing a Database Design
- Topic 4B: Compacting a Local Database
- Topic 4C: Archiving Database Documents
- Topic 4D: Diagnosing Problems with Mail Archiving Policies
Lesson 5: Troubleshooting Mail Routing and Delivery
- Topic 5A: Introduction to Mail Routing
- Topic 5B: Responding to Mail Delivery Failure
- Topic 5C: Viewing Pending and Dead Mail
- Topic 5D: Tracing Mail Delivery
- Topic 5E: Tracking Mail
Lesson 6: Troubleshooting IBM® Lotus Notes® Mail Issues
- Topic 6A: Troubleshooting the Personal Address Book
- Topic 6B: Troubleshooting Directory Catalogs
- Topic 6C: Securing Mail Messages
- Topic 6D: Troubleshooting Mail, Schedule, and Calendar Delegation
- Topic 6E: Troubleshooting the Out of Office Agent
Lesson 7: Troubleshooting Replication
- Topic 7A: Creating and Encrypting a Database Replica
- Topic 7B: Setting Replication Options
- Topic 7C: Diagnosing Database Replication Problems
- Topic 7D: Resolving Replication Conflicts
- Topic 7E: Troubleshooting Replication
Appendix A: Lesson Lab Solutions and Answers to Frequently Asked Help Desk Questions
Supplemental Topic About This Appendix
Appendix B: Bibliography
Appendix C: Help Desk Troubleshooting Hints and Tips
Appendix D: Course Scenario
Appendix E: Instructor Preparation
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http://www.fcctrain.com | Frameworks Computer Consulting and Training
Two Neshaminy Interplex
Suite 105
Trevose, PA 19053
(215) 245-5403 |
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