Technology:	Lotus Notes Release 5
Course:	HS-210 Help Desk Support for Notes R5
Release:	5
Type:	Administration
Duration:	3 Days

Description:

General Information (in English):
Language:	English
Product:	Notes/Domino
Release:	5
Delivery Method:	Instructor led

Summary Description:	Audience:
This instructor-led course enables Domino and Notes end-user support personnel to use available resources to find solutions to the most common Notes and Domino R5 end-user errors, problems, and frequently asked questions (FAQs).	Domino and Notes R5 users who support Notes end users.
Objectives:	Prerequisites:
Describe the Domino/Notes architecture Install, set up, and upgrade Notes client workstations Set up and customize the Notes client work environment Use Notes support references and resources Manage and maintain Notes databases Troubleshoot common Notes Mail end user problems Set up and troubleshoot remote Notes end users Set up and troubleshoot end user replication Troubleshoot common Calendaring and Scheduling end user problems Set up and troubleshoot Web users	Completion of the following Notes 5.0 end user courseware in instructor-led or CBT format: Introducing Notes, Extending Notes, Working in Domino Databases, Calendaring and Scheduling Working knowledge of operating systems (Win95, WinNT, etc.) Understanding of networking communications Familiarity with the Internet, WWW, and browsers Three months experience using Notes as an end user or support person
Topics Covered:	Comments:
Overview of the Domino and Notes Client/Server Environment Installing and setting up a Notes client workstation Managing Notes IDs Customizing and managing the Notes client work environment Defining and modifying user preferences Supporting multiple users sharing a client workstation Supporting multiple users on multiple client workstations Overview of Domino security Managing Notes database size Introduction to Notes mail routing Managing the Address Book Defining preferences for mail Troubleshooting Notes Mail end user problems Troubleshooting Calendaring and Scheduling Troubleshooting remote Notes end user problems Setting up and customizing end user replication	Preparation for Attending Course: Collect 10-20 frequently asked questions about Notes that your Help Desk organization has received and bring them to class.